Vq8 Privacy Policy — Your Data, Our Responsibility

When you create an account and use our services, we collect certain necessary information. The purpose is to provide you with the best possible experience and to keep the platform secure. We never collect more data than we need.

Information You Provide Directly: The information you provide at registration includes:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Username and password
• Payment method details (Mobile Banking/Nagad/Rocket number)
• Identity verification documents (NID, passport)

Automatically Collected Information: The following data may be collected automatically while you use the platform:

• IP address and device information
• Browser type and operating system
• Login Time & Location Data
• Game history and transaction records
• Cookie and session data

Vq8 uses the data it collects for the purposes listed below. Each use has a clear rationale, and protecting your interests is always the top priority:

Your data is never sold to advertisers. Your consent is always obtained before your data is used for marketing purposes, and you can withdraw that consent at any time.

Vq8 never sells your personal data to any third party. However, limited information may need to be shared with certain parties in order to deliver our services:

• Payment provider: Payment gateways such as Mobile Banking, Nagad, and Rocket receive the information necessary to process transactions. They are governed by their own privacy policies.
• Game providers: Third-party game providers may receive certain data necessary to operate their games, but no personally identifiable information is shared.
• Regulatory authority: Data may be disclosed to relevant government authorities as required by law.
• Security services: Specialist firms in fraud detection and prevention may receive certain log data.
• Legal requirement: We are legally required to provide data in response to court orders or official investigations.

Every third-party partner is required to meet vq8's strict data protection standards. They may only use the data received for the specified purpose and nothing else.

Vq8 uses cookies and similar tracking technologies across its website and app to enhance your experience and make the platform run more effectively.

Types of cookies we use:

• Essential cookies: Used to maintain login sessions and ensure platform security. Disabling these cookies will prevent the platform from functioning properly.
• Performance cookies: To understand which pages are most used and where issues arise — this information helps us improve our services.
• Functionality cookies: To remember your preferred language, theme, and other settings.
• Analytics cookies: Used to analyze platform usage. This data is processed in aggregate, not at an individual level.

You can manage cookies through your browser settings. Please note that disabling essential cookies may affect login and gameplay functionality.

Vq8 does not store your data indefinitely. Once the relevant purpose has been fulfilled, data is securely deleted or anonymised. Retention periods depend on the type of data and applicable legal requirements:

• Account information: Retained while your account is active. Kept for 5 years after account closure for legal compliance.
• Transaction Records: 7 years from the date of the last transaction — in accordance with anti-money laundering regulations.
• Identity verification documents: Retained for 5 years after account closure.
• Gaming logs: Retained for 2 years for security and dispute resolution purposes.
• Cookie data: Session cookies are deleted when the browser is closed; persistent cookies last up to 1 year.
• Contact Records: Support conversations are retained for 1 year.

Once the designated retention period expires, data is automatically deleted securely or anonymized in a way that it can no longer be linked to any individual.

You have the following rights regarding your data held by vq8. Contact us to exercise any of these rights:

Vq8 follows industry-leading standards to protect your data. Our security infrastructure is built in multiple layers to defend against any form of attack.

• Encryption: All data transmissions are secured with 256-bit TLS/SSL encryption. Sensitive information stored in our databases is also encrypted.
• Two-step verification: Two-factor authentication (2FA) is available to help keep your account secure.
• Session Management: After a defined period of inactivity, you will be logged out automatically.
• Access control: Only authorized personnel can access specific data. Every access is logged.
• Regular audits: Independent security experts regularly audit our systems.
• Fraud detection: Our real-time monitoring system instantly detects suspicious activity.

That said, no organization can guarantee 100% security on the internet. To protect your own account, use a strong password and never share your login credentials with anyone.

Vq8 strictly prohibits anyone under the age of 18 from using the platform. The privacy and protection of minors is our top priority.

• Age verification is mandatory at the time of registration.
• Age is confirmed through identity verification using a NID or passport.
• If a user is found to be under 18, their account is immediately closed and their data is deleted.
• We do not knowingly collect any data from minors.

If you believe a minor is using this platform, please notify our support team immediately.

Vq8 reserves the right to update this Privacy Policy as needed. Changes may occur due to legal updates, new service launches, or security improvements.

• Before any significant changes, a notice will be sent to your registered email.
• The date of any change will be noted in the "Last Updated" section at the top of this page.
• For significant changes, you will be notified at least 7 days before they take effect.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.

We recommend reviewing this page regularly so you always stay informed about our latest policy.

For any questions, complaints, or requests to exercise your rights under our Privacy Policy, please reach out to us. Our dedicated Privacy Team is ready to resolve your concerns promptly.